At Sarl Fashion, we aim to provide a seamless shopping experience. This Shipping & Return Policy outlines our practices to ensure you understand how we handle your orders.
1. Shipping Policy
We ship worldwide and aim to process orders within 1–3 business days of receiving payment.
Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
Once your order ships, we will provide you with tracking information via email.
We are not responsible for delays caused by carriers or customs procedures.
2. Customs and Duties
International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
3. Shipping Address
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
4. Return Policy
We want you to love your purchase. If you’re not satisfied, you may return items within 14 days of receiving them, provided they are in their original, unused condition with tags and packaging intact.
5. How to Initiate a Return
To start a return, please contact us at support@sarlfashion.com or call +33745712652. We will provide you with instructions for returning the item.
6. Return Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.
7. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within a reasonable timeframe.
8. Exchanges
If you wish to exchange an item for a different size or color, please contact us. We will do our best to accommodate your request, subject to product availability.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving it. We will arrange for a replacement or refund as appropriate.
10. Contact Us
For any questions about your order, shipping, or returns, please reach out to:
📍 BUREAU 230, 37 PASSAGE DU PONCEAU, 75002 PARIS
📧 support@sarlfashion.com
📞 +33745712652
Thank you for choosing Sarl Fashion. We value your trust and are committed to providing a smooth and satisfying shopping experience.
